mortal78 Casino & Sportsbook Data Care

This page describes what we collect when you use mortal78 and how we keep that data protected. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and place bets or play games, we collect information necessary to operate your account, process your payments, verify your identity, and comply with applicable law. We treat your data with care—we encrypt it, limit access, and never sell it to third parties for marketing purposes.

Your privacy matters to us. We've designed our data practices to be transparent, secure, and compliant with the jurisdictions where we operate. This policy explains what information we collect, how we use it, who can access it, and what rights you have. If anything is unclear, our support team can answer your questions via in-app chat or email.

What Information We Collect on mortal78

We collect several categories of information when you use mortal78:

• Account information: Email address, password (encrypted), username, date of birth, full name, phone number, and residential address. You provide this during account signup and verification.
• Identity documents: Government-issued ID (passport, driver's licence, national identity card) and proof of address (utility bill, bank statement, rental agreement). We collect these once, before your first withdrawal, and store them securely.
• Payment information: The payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), transaction amounts, deposit and withdrawal dates, and your account identifier with the payment provider. We do not store full card numbers or full bank account details—payment processors handle that securely on their systems.
• Activity data: Your betting history (amounts wagered, games played, matches bet on), wins and losses, bonus claims, tier progression, and any correspondence with our support team.
• Technical data: IP address, device type (mobile, tablet, desktop), operating system, browser type, and general location (country level, derived from IP). We use this to detect fraud and ensure platform security.
• Communication data: Any messages you send to support via chat or email, including questions, complaints, and our responses.

How We Use Your Data on mortal78

We use the information we collect for specific, legitimate purposes:

• Account operation: To create and maintain your account, authenticate your login, process deposits and withdrawals, and track your balance and betting activity.
• Identity verification: To confirm you are who you claim to be, prevent underage access, and ensure compliance with sanctions and jurisdiction restrictions. This protects both you and mortal78.
• Payment processing: To facilitate transactions with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank providers. Payment processors see only what's necessary to complete the transaction.
• Promotions and loyalty: To calculate your weekly cashback, tier progression, bonus eligibility, and to apply referral rewards. Your activity data determines your benefits automatically.
• Fraud detection: To identify suspicious logins, unusual betting patterns, potential money-laundering activity, and account takeovers. We may temporarily restrict your account if we detect anomalies and ask you to verify your identity.
• Legal compliance: To comply with anti-money-laundering laws, tax regulations, and gaming authorities in jurisdictions where we operate. We may be required to disclose your information to regulators.
• Customer support: To respond to your questions, resolve disputes, and improve our service based on your feedback.

We do not use your data for marketing purposes without your consent. We do not sell your data to third parties. We do not use your data to build behavioral profiles for advertising beyond mortal78.

Third Parties and Data Processors We Work With

To operate mortal78, we work with several third-party service providers. These processors handle specific functions but do not own or control your data—we do.

Payment processors

online payment, e-wallet, mobile banking, local payment, online payment, e-wallet gateway providers, and bank networks handle your deposits and withdrawals. They see transaction amounts and your account identifier, but not your password or security details.

Game studios and live dealers

Pragmatic Play, Yggdrasil, Spadegaming, and live-dealer studios provide games but do not store your personal data. We send only your account ID (not your name or email) when you play, ensuring your privacy within the game.

Verification services

Third-party identity verification firms check your documents against sanctions lists and help us comply with know-your-customer (KYC) regulations. They access only your ID and address, then delete the data after verification.

Hosting and security

Our servers and databases may be located outside Indonesia. We use encryption and firewalls to protect data in transit and at rest, regardless of server location.

All third-party processors sign strict data-protection agreements. They must use your data only for the function we contract them for and must return or delete your data when we ask. We do not allow processors to use your data for their own purposes.

Your Rights on mortal78

You have several rights regarding your data on mortal78:

• Right to access: You can request a copy of all data we hold about you. Contact support and we'll provide it within 15 business days.
• Right to correction: If your personal details (name, address, email) are wrong, you can update them in your account settings or ask support to correct them.
• Right to deletion: You can request account closure and deletion of non-essential data. However, we must retain some information (transaction history, identity documents) to comply with anti-money-laundering laws and resolve disputes. We'll delete data we don't need to keep within 30 days of your request.
• Right to object: If we use your data in a way you disagree with, you can object. For example, if we contact you about a promotion, you can ask us not to. However, you cannot object to data use necessary for account operation or legal compliance.
• Right to data portability: You can request your data in a machine-readable format so you can transfer it to another service. We'll provide this within 30 days of your request.

To exercise any of these rights, contact our support team via in-app chat or email with your request. We'll confirm your identity and process your request within the timeframe specified above.

Cookies and Tracking on mortal78

We use cookies—small text files stored on your device—to keep you logged in, remember your preferences, and understand how you use mortal78. Cookies help us provide a faster, more personalized experience.

We use two types of cookies:

• Essential cookies: These are necessary for mortal78 to function. They store your session ID so you don't have to log in repeatedly, and they remember your language preference. You cannot disable essential cookies without breaking the platform.
• Analytics cookies: These track how you navigate mortal78—which games you play, how long you stay on each page, and which features you use. We use this data to improve the platform and identify technical issues. You can disable analytics cookies in your browser without affecting functionality.

We do not use third-party tracking cookies for advertising. We do not work with ad networks that follow you across websites. If you prefer not to see analytics cookies, you can opt out by disabling them in your browser settings or contacting support.

How Long We Keep Your Data

We retain your data for different periods depending on what it is:

• Active account data: As long as your account is open, we keep your profile, activity history, and payment information. When you close your account, we retain transaction history for 7 years (required by anti-money-laundering law) and delete other personal data within 30 days.
• Identity documents: We keep your ID and address proof as long as your account is open and for 7 years after closure to comply with regulatory requirements.
• Support communications: We keep support chat and email records for 2 years to resolve disputes and improve service. After 2 years, we delete them unless they're relevant to an ongoing investigation.
• Technical logs: IP address, browser, and device logs are kept for 90 days for security purposes. After 90 days, we delete them unless there's a security incident requiring longer retention.

How We Protect Your Data on mortal78

We employ multiple security measures to protect your information:

• Encryption: All data in transit (between your device and our servers) is encrypted using TLS/SSL. Data at rest in our databases is also encrypted.
• Access control: Only mortal78 staff who need your data for their job can access it. Support staff cannot see your password or full card details. Game studio employees cannot see your personal information.
• Firewalls and intrusion detection: We monitor our systems 24/7 for unauthorized access attempts and suspicious activity.
• Regular security audits: We conduct periodic penetration tests and security reviews to identify and fix vulnerabilities.
• Password security: Your password is hashed (converted into an unreadable code) before storage. We never store passwords in plain text, and staff cannot retrieve or reset it without your authorization.

However, no security is absolute. While we take every precaution, we cannot guarantee that data will never be compromised. If we discover a security breach, we will notify affected users immediately and take steps to mitigate harm.

International Data Transfers and mortal78

Our servers and databases may be located outside Indonesia. When you use mortal78 from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be transferred to and stored in countries with different data-protection laws. This is necessary for mortal78 to operate globally and provide fast access to all users. We use encryption and contractual safeguards to ensure your data remains protected during these transfers, regardless of the server location.

Contact Us About Your Data

If you have questions about this privacy policy, want to exercise your data rights, or suspect a data breach, contact mortal78 support:

• In-app chat: Available during business hours for quick questions.
• Email: Use email for formal requests (data access, deletion, complaints). Respond within 24 hours on business days.
• Support page: See our FAQ for common questions.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. When we do, we'll notify you via in-app message or email. Continued use of mortal78 after a change indicates your acceptance of the updated policy. If you don't agree with a change, you can close your account and request deletion of non-essential data.

This privacy policy is current as of its last update. We take data protection seriously and remain committed to keeping your information secure and your privacy respected while you use mortal78.