mortal78 Casino & Sportsbook Terms

When you open an account on mortal78, you agree to our terms and conditions, which set out your rights and obligations as a user of our platform. These terms cover account creation, deposits and withdrawals, bonus eligibility, game rules, dispute resolution, and the jurisdictional boundaries within which we operate. We've written them to be clear and fair—not as a legal document designed to confuse, but as a straightforward explanation of how mortal78 works and what you can expect from us.

Our terms exist to protect both you and mortal78. They ensure that accounts belong to genuine users, that bonus offers are claimed fairly, that withdrawals reach the right person, and that disputes are resolved transparently. By using mortal78, you acknowledge that you've read and accepted these terms. If any part is unclear, our support team can explain it to you via in-app chat or email.

Account Creation and Eligibility on mortal78

To open an account on mortal78, you must be of legal age in your jurisdiction and reside in a region where our services are lawfully available. Our services are available only where local law permits. If you live in a jurisdiction where online gaming, sports betting, or casino games are prohibited, you may not access mortal78, and we will not knowingly create an account for you.

During account opening, you provide an email address, set a password, and select a deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet). Your email is verified before the account becomes active—you'll receive a confirmation link and must click it to proceed. This prevents fake accounts and protects your account from unauthorized access.

Before your first withdrawal, we require full account verification. You must provide a government-issued ID (passport, driver's licence, or national identity card) and proof of address (utility bill, bank statement, or rental agreement). We cross-reference these documents against sanctions lists and jurisdictional restrictions. Verification typically takes 1–2 hours during business days. If verification fails, we'll explain why and give you the chance to resubmit or contact support.

Account eligibility checklist

You must be of legal age in your jurisdiction.
You must reside in a region where mortal78 services are available by law.
You must provide accurate email and personal information at signup.
You must verify your email before accessing games.
You must complete ID and address verification before withdrawing.
You must not create multiple accounts using the same identity.

Deposits and Withdrawals on mortal78

We accept deposits from eight payment methods to serve players across Indonesia and supported jurisdictions. E-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking) settle within seconds. QR deposits via local payment typically settle within subject to verification. Bank transfers (online payment, e-wallet, mobile banking, local payment) clear within subject to verification during business hours; transfers initiated outside business hours queue until the next business day.

There is no minimum or maximum deposit per transaction on our side, but individual payment providers (online payment, e-wallet, etc.) may impose daily or monthly limits tied to your account tier with them. Check your e-wallet's account settings if you encounter limits.

Withdrawals are processed to your original payment method. If you deposited via mobile banking, your withdrawal goes back to local payment. This is a security measure—it ensures funds reach the account owner, not a third party. Withdrawals are initiated during business hours and processed within subject to verification for most methods. During weekends, public holidays, or when payment providers are offline, processing may extend.

Your withdrawal amount must not exceed your account balance at the time of request. If you've claimed a bonus, you must meet any wagering requirements before withdrawing the bonus amount. Wagering requirements are explained in the Promotions section below.

How Promotions Work on mortal78

We run several types of promotions: welcome bonuses for new accounts, weekly cashback on losses, reload bonuses tied to specific deposit days, referral rewards, and tournament prizes during major sporting events (Liga 1, Piala AFF, Piala Indonesia).

Welcome bonus: When you make your first deposit, we credit a matching bonus to your account. This bonus is playable on all games—football betting, live casino, slot games, esports markets. The bonus comes with wagering requirements: you must play through the bonus amount a set number of times before withdrawing it as cash. For example, a welcome bonus with 5x wagering means you must wager the bonus amount five times across any games before converting it to withdrawable cash.

Weekly cashback: Every Monday morning, we calculate your net losses from the prior week (total wagered minus total won). We return a percentage of those losses as cashback credit based on your tier. Bronze members earn our matching offer; Silver earn non-specific info; Gold earn non-specific info; Platinum earn non-specific info or higher. Cashback is credited automatically and is withdrawable immediately—no wagering requirement.

Reload bonuses: On specific promotion days, we offer deposit bonuses when you fund your account. These bonuses are playable and subject to wagering requirements, similar to the welcome bonus.

Referral rewards: When you invite a friend to mortal78 using your referral link, both you and your friend earn bonus credit once they deposit and begin playing. Referral bonuses are playable on all games.

Wagering requirement: The amount you must play through before a bonus becomes withdrawable cash. A 5x wagering requirement on a bonus means you wager the bonus amount five times before conversion.
Cashback: A percentage of your weekly losses returned to your account. Cashback is always withdrawable immediately—it has no wagering requirement.
Tier progression: Your tier on mortal78 is based on your weekly activity. Higher tiers unlock better cashback percentages and exclusive bonuses. Tiers reset each Monday.

Game Rules and Fairness on mortal78

All games on mortal78—slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live casino tables (blackjack, roulette, baccarat, Dragon Tiger), and sports betting—are provided by licensed partners. Slot games use certified random-number generators; live casino streams are managed by licensed studios; sports odds come from licensed odds providers.

We do not manipulate odds or game outcomes. Every slot spin, every card deal, every roulette spin, and every sports result is governed by certified algorithms or independent events (match results). Your stake and the game's rules determine your potential payout—not our discretion.

If a game glitches or disconnects during play, your wager is recorded and the outcome is processed according to the game's rules. You won't lose your stake due to a technical error on our end. If you experience a disconnect and are unsure if your spin was processed, contact support with the timestamp and game name; we'll review the transaction log.

Your Account Security and Responsibility

You are responsible for keeping your mortal78 password and recovery email secure. Never share your password with anyone, including mortal78 staff. Our support team will never ask for your password. If you suspect your account has been compromised, change your password immediately and contact support.

We employ encryption, two-factor authentication options, and fraud detection systems to protect your account. However, you must do your part: use a strong, unique password; enable two-factor authentication if available; log out on shared devices; and report suspicious activity immediately.

If an unauthorized person accesses your account and withdraws funds, we will investigate. However, if we determine the access resulted from your password being weak or shared, we cannot be held liable for unauthorized transactions. We can only reverse transactions if we identify them as fraudulent on our end (e.g., withdrawal to a different payment method than the one originally deposited).

Dispute Resolution and Complaints

If you have a complaint or dispute—about a game outcome, a bonus calculation, a withdrawal issue, or any other matter—contact our support team first. We're available via in-app chat during business hours and email anytime. We aim to respond to chat inquiries within minutes and email complaints within 24 hours on business days.

We'll investigate your complaint and provide an explanation based on our transaction records and game logs. Most disputes are resolved within 48 hours. If we cannot resolve your complaint, we'll explain our final decision in writing and outline any further steps you can take.

If you believe we've violated your rights or treated you unfairly, you have the right to escalate your complaint through your local jurisdiction's consumer protection or gaming authority. We cooperate with such inquiries.

Jurisdiction and Service Restrictions

mortal78's services are available only where local law permits access to online gaming, sports betting, and casino games. We operate in compliance with laws in jurisdictions where we offer services. We do not intentionally offer access from jurisdictions where online gambling is prohibited.

If you access mortal78 from a prohibited jurisdiction, you do so at your own legal risk. We assume no liability for any legal consequences you face. If we discover you're accessing from a prohibited region during account verification or withdrawal, we will restrict your account and return any remaining balance to your original payment method.

Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions may access mortal78 where local law permits. Users in jurisdictions where online gaming is prohibited must not attempt to access the platform. You are responsible for verifying your jurisdiction's legal stance before accessing mortal78.

Changes to mortal78's Terms

We may update these terms from time to time. When we do, we'll notify you via in-app message or email. Continued use of mortal78 after a change indicates your acceptance of the new terms. If you don't agree with a change, you may request account closure and withdrawal of your balance.

Data Protection on mortal78

We collect personal information (email, name, address, ID details) only to operate your account, verify your identity, process deposits and withdrawals, and comply with legal obligations. We encrypt all data in transit and at rest. We do not sell your personal information to third parties. Payment details are stored securely and accessed only during transactions. For full details, see our Privacy Policy

Final Terms and Acknowledgment

By creating and using an account on mortal78, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. You also acknowledge that mortal78's services are available only where local law permits, and that you are responsible for verifying that your access complies with your jurisdiction's laws.

These terms, together with our Privacy Policy and Legal Noticeform the complete agreement between you and mortal78. If any section of these terms is found to be unenforceable, the remaining sections remain in effect.

Questions about these terms? Contact our support team via in-app chat or our FAQ pageWe're here to clarify anything that's unclear.